impartial

“Consistent with regular protocols, the OIG is responsible for monitoring all Department investigations such that they are fair, complete, and impartial,” the office said in an emailed statement.

"We’re sometimes faced with allegations of crime where people have strong opposing views. That’s why we work so hard to remain impartial and to investigate allegations, regardless of where they might lead."

“Our platform is open, independent and impartial. Anyone can leave a review, so long as it’s based on a genuine experience.”

As Webb has been at pains to point out, referees are human – but they must also be impartial and professional.

"An external investigation is therefore being pursued in order to ensure a fully independent, impartial and fair process," she said.