go wrong

She added: “This is essential for us to understand and treat disease, cells are the basic unit of life, if things go wrong, they go wrong with our cells.”

“It was a simple idea of, ‘What if Wallace invents a smart gnome, a robot gnome, to help Gromit in the garden, and things inevitably go wrong?’

"They looked at every single thing that went wrong that day, including the way the calls were handled and retrained staff," she said.

The theme of Christmas gone wrong was highly relatable to Swiss director Simon Otto, who has previously worked as an animator on How to Train Your Dragon and Enchanted.

“So they make it very difficult to get into the diagnostic systems of these devices to find out what's going wrong.”