kiosk

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new, according to a recent study we published.

But we also found that retailers can mitigate this in one of two ways: by creating a single line serving several kiosks or by showing a pop-up message on the kiosk interface stating that the business takes full responsibility for any service delays during menu orders.

Their goal: take a “data walk” around a few blocks of the city to see various technologies — security cameras, public Wi-Fi hotspots, the library self-checkout kiosk — with signs explaining how the city collects residents’ data, how it stores that information, and why.

During the March data walk, the residents’ first stop was the self-checkout kiosk at the public library.

A coffee shop near the main station entrance will make way for the main kiosk area.