flyer

The carrier is on track to invest more than $1 billion this year into enhancing the customer experience, hoping to lure more flyers into its loyalty program.

The company said the growth momentum, particularly in premium and loyalty flyers, has continued into the current fourth quarter.

“I had the ticket on my phone and you could barely see the name on the flyer,” says Kim, the aunt whose hair hides beneath a pink afro wig.

“A handwritten sign on a wall, a name on a doorplate, a flyer on a telephone pole, or an unusual magazine at a newsstand would spin me toward a story.”

A federal shutdown will hit flyers in a variety of ways, potentially leading to long security queues, and delays caused by unpaid air traffic controllers choosing to stay home rather than work for free.