make redress

RBS set up a £400m compensation fund to make redress.

Lawyers for the Quinns outlined on Friday morning what efforts the family were making to make redress.

Letters before action is a legal term referring to a letter written by a lawyer stating a grievance on behalf of a client and giving a defendant the chance to make redress before the aggrieved party launches a lawsuit.

That's why they commit themselves to recognizing the victims and make redress for their suffering.

"This contributed to a poor culture, where branch staff and management were reluctant to make redress payments, even when the bank had made an error and the complaint was justified," it added.