service charge

Mae, a 17-year-old waitress for a small business, says she doesn't expect customers to tip on top of the service charge that is added to the bill.

Businesses have been banned from withholding tips or service charges from their staff under new rules that have come into force.

"Everything that Sam has had, that's including the crisis support, the support to get to the appointments, paying the service charges, I bet that's come in easily under £1,000," she says.

He is worried about his growing energy bills and service charges - despite not paying extra for access to the Landmark’s gym and private cinema.

Readers vent about mandatory service charges at restaurants and by solicitations for ever-more generous tipping amounts.