customers

"What we won't tolerate are politicians trying to unlawfully destroy our industry, or take the rights of our customers away," he wrote in a Nov. 6 post on X in response to the election results.

It advised customers to insure valuables kept in their safety boxes and denied any liability.

But HWS feels it has limited ability to do this as customers may not accept higher prices, the insider told the BBC.

Together, the pair have racked up millions of online hits, earning their employer five star reviews and plenty of new customers in the process.

Those on Welsh Water social tariffs got an average bill reduction of £287, while Southern Water customers got an average of £110 off in 2023-24.