code word

The scheme enables people to signal for help at the bar by using the code word "Angela".

In total, 13 of the 25 venues visited failed to respond appropriately to the Angela code word.

But secret filming by BBC researchers found that in half of the London venues they visited, including major chains, staff failed to respond to the code word.

Our investigation found staff at large chains including Greene King, JD Wetherspoon and Simmons were among those who did not recognise the code word.

These were not isolated incidents - 13 of the 25 venues we visited failed to respond appropriately to the Angela code word.