bills

Ofwat has new powers to prevent bonuses being funded from customer bills if the company is judged to have missed environmental or performance targets.

An increase in energy bills helped push up the UK inflation rate, which measures price changes over time, to 2.3% in the year to October, up from 1.7% in September.

These harrowing stories come as energy bills rise during what could be a cold winter for the first time since the peak of the energy crisis when Russia invaded Ukraine over two years ago.

Higher energy costs are primarily the result of price of energy on the global markets, but which have an impact on households' and businesses' bills.

Its rival British Gas has come under scrutiny in the past for force-fitting the devices and chasing customers over incorrect bills.