punctuality

The famed German punctuality and efficiency was there right from the off, as he walked up to the top table in the press conference room at exactly 15:30, as advertised.

Concerns over discipline and professionalism led the club to assign private chefs to him, while late nights because of gaming affected his training punctuality, making him the club's most-fined player in recent years.

"What they will notice in the longer-term is a better service, a more consistent level of ticketing and hopefully a continued improvement in punctuality," he added.

The manager is not without his obsessions, the most notable being punctuality.

Flights from Birmingham Airport had the second poorest punctuality record last year, with an average delay of more than 21 minutes.