crankiness

animosity antagonism belligerence bitterness ill feeling ill will rancor

acerbity antipathy asperity astringency harshness irascibility malevolence malice peevishness rudeness sarcasm spite tartness unkindness virulence

churlishness mordancy

good will love

benevolence kindness liking mildness sympathy

civility courtesy diplomacy flattery politeness sweetness