caller

The caller claimed to be from a courier company, alleging that Mumbai customs had seized a drug parcel she was sending to Beijing.

As the caller was on the line, a gunshot rang out.

It has evolved into a worldwide listening post straight from the mind of a Rod Serling or a David Lynch, captivating countless callers.

The caller knew her workplace and her license plate.

"We're improving how we support victims and callers every day, ensuring offences are identified quickly and the right help is given the first time," he said.