adjuster

Challenges with extensive itemization lists, lowball estimates, poor communication and changes with adjusters are major factors for customers.

He couldn’t get ahold of his insurance adjuster, so he searched for phone numbers of company executives.

The group distributed a report Monday that said while some insurers were honoring their obligations, others were lowering benefits by “secretly” rewriting loss estimates prepared by field adjusters.

Currently, adjusters are allowed to base their fees on the total sum of money received by the policyholder for their claim, including any payouts received prior to the signing of contract.

Fire victims say they have experienced slow responses from insurance company claims handlers, been rotated to multiple adjusters, denied hygienic testing for toxic chemicals and been given lowball offers.